Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at studiomuhe@outlook.com. Please note that returning address and information will be sent to you with email after your request is approved.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted and will be sent back automatically.

You can always contact us for any return question at studiomuhe@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please note that the jewellery are delicate, we are only responsible for the damages due to the quality reason. For all the damages caused by inappropriate wearing or strong forces, we are not responsible.

Exceptions / non-returnable items
Certain types of items cannot be returned such as custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We reserve the rights to reject your return request if the item is not in its original condition.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at studiomuhe@outlook.com. 

Warranty & Care Policy

At Studio MuHe, each piece is made with carefully selected natural freshwater pearls and assembled by hand. Due to the organic nature of pearls, every pearl is unique in color, shape, luster, and surface texture, and is designed to age naturally over time.

We offer a 3-month quality guarantee covering structural issues related to craftsmanship, such as loose settings, detached components, or broken clasps caused by assembly faults.

If your piece experiences one of the above issues within this period, we will assess the piece and provide repair support accordingly.

Please note that silver is a soft precious metal and may naturally deform with pressure, impact, or improper handling. Damage caused by bending, force, dropping, pulling, or improper wearing habits is not covered under warranty.

Gold-plated silver jewelry will naturally show signs of wear over time. Fading of gold plating caused by friction, moisture, sweat, chemicals, perfume, cosmetics, or daily use is considered normal wear and is not regarded as a defect.

Pearls are organic gemstones and require careful handling and storage. Changes in color, luster, or surface appearance caused by sunlight exposure, chemicals, humidity, cosmetics, perfume, or improper storage are considered part of the natural aging process of pearls and are not covered under warranty.

Loose pearls caused by impact or long-term wear can often be repaired. For minor cases, we may provide repair guidance or adhesive for simple at-home repair when appropriate.

Pearl necklaces are traditionally strung with thread, which may naturally weaken over time. We recommend restringing pearl necklaces every 3–5 years to maintain their durability and longevity. Restringing services are available based on the current cost of materials (including silver components if needed) and a service fee.

Freshwater pearls typically have an appreciation lifespan of approximately 3–10 years, depending on wearing habits, storage conditions, environmental exposure, and overall care.

After the initial guarantee period, Studio MuHe continues to offer lifetime repair support whenever possible. Repairs outside the guarantee period may involve service fees, material costs, and shipping costs depending on the condition of the piece and the availability of replacement materials or original designs.

For hygiene reasons, earrings and pearl studs are not eligible for return or exchange.

Discounted, archive sale, custom-made, personalized, or specially adjusted pieces are considered final sale and are not eligible for return or exchange.

For all returns, exchanges, or repair requests, customers must contact us first before sending any item back. Returned items will be inspected upon arrival before any refund, exchange, or repair arrangement is confirmed.

Return shipping costs, repair shipping costs, customs charges (if applicable), and transit responsibility for returned items remain with the customer, especially for pieces returned after extended use. We strongly recommend using a trackable and insured shipping method when sending items back to us.

Natural pearls may appear slightly different under different lighting conditions and screen settings. Small natural growth textures, irregularities, and variations are part of the character and individuality of genuine freshwater pearls.

By placing an order with Studio MuHe, customers acknowledge and accept the natural characteristics of pearls as well as the care requirements associated with delicate jewelry materials.